Feedback from previous guests about their experience.
74%
enjoyed the hotel and would happily stay again
7.4/10
Very good
Rooms
7.6
Location
9.4
Service
6.8
Dining
5.0
Guest reviews
7.4/10
based on 5 reviews
8.7
8.7/10 based on 2004 reviews
Billy
United Kingdom,
January
2025
6.6/10
I had a decent stay at GS Chiado, mainly because of its fantastic location in the heart of Lisbon, close to metro and shopping spots. The room was well-equipped but a bit too cramped, and the mold in the bathroom was a letdown. I was also caught off guard by the lack of an elevator, making it a challenge with my luggage. Overall, while the vibe is great, I think I'd explore my options next time.
Rooms
6.0
The studio I stayed in was well-equipped but felt tight on space, and there was mold behind the sink and shower.
Service
6.0
I encountered some issues with the alarm system during my stay, which detracted a bit from the experience.
Location
9.0
The location was excellent, right in the heart of the city, making it easy to walk to many attractions.
Dining
Facilities
5.0
There were definitely some issues like the fire alarm going off twice, which affected the overall experience.
Elijah
United Kingdom,
November
2024
9.0/10
I had a wonderful stay, with things to love and a few drawbacks. The rooms are stylish, clean, and comfortable, which made my time there quite pleasant. The location is absolutely perfect for exploring the city, but I did experience some unexpected charges after my stay that left me feeling a bit uneasy. Overall, a delightful place with some room for improvement.
Rooms
10.0
The rooms were absolutely gorgeous, stylish, and incredibly comfortable. They matched the pictures online perfectly and even had balconies that opened up to lovely views.
Service
9.0
The greeting upon arrival was fantastic and very friendly, especially from Sylvie who was informative and welcoming.
Location
10.0
The hotel is situated in a very nice neighborhood, right in the heart of Lisbon, making it super convenient to get to restaurants and attractions nearby.
Dining
Facilities
7.0
The facilities of the hotel were quite nice, but I noticed the lack of an elevator, which may be a bit challenging for those with heavy luggage.
Luna
United Kingdom,
November
2024
6.6/10
The hotel is perfectly located in Lisbon, close to both shopping and dining options, making it easy to explore the city. My room was well-equipped with a kitchenette, and I appreciated the spectacular views. However, I found it a bit cramped, and the absence of an elevator made it difficult with my luggage. Additionally, I was inconvenienced by a recurring fire alarm issue during my stay.
Rooms
6.0
The room was well-equipped with useful amenities, but it felt quite tight, which may not be ideal for everyone.
Service
6.0
The service was mostly friendly and welcoming, but I encountered an issue regarding unexpected charges after my stay.
Location
9.0
Situated in the heart of Lisbon, the location is fantastic, just a short walk from the metro and plenty of shops and restaurants.
Dining
Facilities
5.0
The hotel lacks an elevator, which could be challenging for those with heavy luggage, but it fits well into the boutique style.
James
United Kingdom,
November
2024
9.6/10
The hotel is located right in the heart of Lisbon, making it very convenient for exploring the city. I found my room to be clean, stylish, and with amazing views, perfect for my family getaway. While I had a fantastic stay overall, I was surprised to encounter an extra fee charged after my booking, which left a bad taste. However, the service was warm and welcoming, particularly from Sylvie, who really made us feel at home.
Rooms
10.0
The rooms were gorgeous and clean, with balconies at every window and stunning views of the castle.
Service
9.0
The service was incredibly warm and friendly, particularly from Sylvie who was very informative.
Location
10.0
The hotel is in a great central location, just off Rua Garrett, allowing for a quiet stay while being close to all attractions.
Dining
Facilities
9.0
The facilities were stylish, modern, and well-maintained, allowing for a comfortable stay.
Steven
United Kingdom,
October
2024
6.0/10
I had a mixed experience at the hotel. The location is truly excellent, making it easy to explore the city's attractions. The rooms, while well equipped, were a bit cramped and had some cleanliness issues. Additionally, the lack of an elevator was a challenge with heavy luggage. Overall, I appreciated the ambiance but was disappointed by some aspects of my stay.
Rooms
6.0
The studio was well equipped for making meals but felt tight on space. Unfortunately, there was mold in the bathroom, which was quite off-putting.
Service
5.0
I encountered some issues when charged an additional fee after my stay, which led to a frustrating experience. Communication was lacking.
Location
9.0
The location is fantastic for exploring Lisbon, with easy access to the Metro, shopping, and restaurants. It’s right in the heart of the city.
Dining
Facilities
5.0
The lack of an elevator was inconvenient, especially since my room was on the third floor and involved many stairs.
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